• If you use Text, App, or Pay as you Go to buy hourly, daily, or a multi-use pass, that is One Time parking.
• If you sign up to have your parking billed or renewed on a recurring basis (like monthly parking), that is a Subscription. (See Subscription FAQs).
• Reserve Ahead - Many reservation purchases allow cancellations before your parking start time. The Cancellation Policy can be found on your Parking Pass. It was also displayed at the time of purchase.
• Park Now - Parking that starts as soon as you purchase it cannot be canceled. All Park Now sales are final.
• If the cancellation window has passed, but you believe that we made an error that caused you to need to cancel the reservation, please email us.
• If your cancellation policy allows it, you can easily cancel your purchase here.
• Please have your confirmation number and email address before you lookup your parking pass.
• At most locations, you can modify your license plate up to 24hrs before your parking start time. You need to know your confirmation number and email address before you lookup your parking pass.
• To change the times or dates of your purchase, you will need to cancel your purchase (if your cancellation policy allows it) and re-purchase with your preferred times.
• Reserve Ahead - When parking starts in the future and you Reserve Ahead, you are guaranteed a space in that parking location. Occasionally you maybe be asked to leave us your keys so we can park your vehicle.
• Park Now - For parking that starts as soon as you purchase it, you are NOT guaranteed a space. At ungated locations, ensure that you're parked before you purchase.
• Once you've completed your purchase, we'll send you a confirmation e-mail with a link to view or print your Parking Pass. Most locations accept can scan a smart QR from the pass on your phone. Redemption instructions will be noted on your parking pass.
• If a parking pass is required at your location, you will see a link to "View Parking Pass". You will also get an email from us with a link to your your parking pass. Be sure to check your spam! If you're still missing it, you can lookup your pass.
• If your confirmation email goes missing or you lose your parking pass, simply look up your pass, enter some info about your reservation, and you can get you parking pass again.
• You can modify your vehicle information up to 24 hours before your arrival time at most locations. Simply log in to your account to https://go.lazparking.com/lookup modify your pass.
• If you want to make changes within 24 hours of your arrival time or you were not able to modify the details, you may need to speak with an on-site customer service representative or call 1-855-LAZ-4040.
• Park Now - For parking that starts as soon as you purchase it, you must enter the correct license plate before leaving your vehicle, or you may receive a parking citation.
• Reserve Ahead - When parking starts in the future and you don't know your license plate, you may enter RENTAL at checkout. You have up to 24 hours prior to your parking start time to modify your license plate. Simply log in to your online account to https://go.lazparking.com/lookup modify details.
• Your parking pass has a link to Get Directions that will open driving directions to the location. If you printed your parking pass on paper, you can use the address to find it the good old-fashioned way!
• Your Parking Pass will give you instructions on how to enter and exit the location.
• You can view your purchase history when signed in. For security reasons, purchases you made as a guest will not be visible in your account history.
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